I also contacted tech support with details of my issue. No update should be necessary except for logging in to Leviton again in case you were kicked out (go into Leviton smartapp and restart the login process to Leviton). Leviton Corporate - Melville, NY (Hours of Operation: Mon-Fri 8am-10pm EST, Saturday 9am-7pm EST) Corporate tech services handles residential line voltage wiring devices, Switches, Receptacles, Commercial and Industrial wiring devices, Straight Blade and locking wiring devices, LevNet RF, GFCIs and AFCI, Temporary power, Surge protective devices, Occupancy and Vacancy Sensors, Wallbox … I wonder if for some reason the device is somehow sending an invalid character sometimes while trying to get a DHCP address? I have entered the issue on Leviton's support site but no reply yet. When I installed Leviton’s 4-Button Controller, I replaced that Z-Wave switch with a Decora Smart Wi-Fi switch and assigned one of the controller’s buttons to toggle that light on and off. What a difference! Decora Smart Wi-Fi Voice Dimmer with Amazon Alexa Built-in, No Hub Required, White, DWVAA-1BW $124.99 Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch, DW15S-1BZ you can pull out the dimmer rocker on the side of the switch, that will disconnect power to the switch then just push it back in to get power back to the switch.. it's easier than going to your breaker box to shut it off.. the instructions refer to this feature as "air gap", I had 4 of these installed in my home and some would occasionally go unresponsive here and there.. I have not been able to reproduce the time variance. That seems to reset them for a couple of days. Use a smart switch dimmer to brighten lights to 100% for dinner prep and dim to 50% for a romantic evening. I have the same issue here. I couldn’t turn the lights off nor could I reset the switches by holding them down. Engineered to work with sensitive, low-wattage bulbs, ensuring “off means off”. They must know they have a defective product so all they do is duck and deny. Maybe you can get an answer from them. Make sure your light switch you are trying to replace has a NEUTRAL wire, without this Alexa will NOT WORK. It can be installed from the Leviton app. Thanks for checking in and letting us know an investigation is in the works! The lights are part of a 3-way switch where one side is a simple switch and the side I rewired was a dimmer. Their firmware seems to get stuck after joining WiFi but before obtaining an IP address. In only a few weeks I've had multiple issues. My elgato eve bluetooth light switches have been rock solid, have never seen a single one of them go into the dreaded not responding status, both of mine have been in operation for over a year now. For you technical people out there that are curious, the problem came from an updated library on Leviton’s server together with an incorrect header from SmartThings. I finally spent the time to remove the Leviton SmartApp, reinstall it, and add the WiFi switches back into all the scenes and SmartLighting stuff. I have deleted the devices and “My Leviton” app a number of times now. Yes you need lutrons hub. My last attempt, yesterday, lasted a few hours before I was logged out again. I went through the laborious reset several times and realized that's not going to be a solution. Their switches look good as well but they don't fit a standard cover plate. @lars I see this was solved about 2 months ago but i am having the exact same issues as above. @Lars Thanks for the patch, as well as an explanation of the issue!! Use the following as a guideline to determine if you have a Neutral. I would start by checking WiFi signal by each switch with something like an iPhone or similar small antennae. @Lars I was able to access my switches via the “My Leviton” app, but not via the Smartthings app. Leviton Switch not working/no response Up until today, my Leviton HomeKit Switch was working fine. Replaced with lutron. Other than the addition of the dimmer rocker on the side and the green LED below the switch (which can be set completely off, to be on when the switch is off, or to be on when the switch is on using the Decora Smart Home App) these look essentially identical. I updated the firmware on all of my devices last week and have not lost connectivity yet. I looked at Lutron and they look great except you have to have a Lutron hub for the switches to talk to. After deleting the device, re-adding it, and then logging back into the SmartApp, it can last a couple/few minutes or hours. Other than the addition of the dimmer rocker on the side and the green LED below the switch (which can be set completely off, to be on when the switch is off, or to be on when the switch is on using the Decora Smart Home App) these look essentially identical. Reliable, and they work! I’ve been in contact with them with a detailed description of the problem. If I go into the smartthings app and manually refresh the switch, it does detect the state change but won’t do it automatically. I had to restore switch back to factory default and then add it back in. Thank You just checked and they are back online. My Leviton connects the Leviton Decora Smart with Wi-Fi® Technology product family to your Android device as well as Amazon Alexa for voice control, no hub required! In return I got an extremely uninformative pdf document titled "Why do my Decora Smart Devices With HomeKit Technology Go Unresponsive?" Its very annoying because I have automation based on when these lights are on or off. One interesting thing I see is that when I sort the list of connected devices, the Leviton device shows up in-between the device names that start with a number and the device I have that starts with "A". Is there a update I need to do? Leviton smart switch Decora DZPA1-2BW. You are not the first to post about it here. I am having this same issue. Leviton's Decora Smart accessories with HomeKit technology are designed to streamline home control using HomeKit-enabled accessories. Easily replace your existing single pole or multi-way devices with the new Leviton Dimmer or Switches to allow control from anywhere via your My Leviton app. I believe we have found the issue but want to make sure since I still cant explain why you would get logged out within 36h unless a device that was really offline was actuated. Installation is e asy into existing residential applications. Leviton dw15s 3 way smart switch install light flickering or not working at all (one way) Devices & Integrations Rob_Tak_Seamin (Rob Tak Seamin) October 11, 2018, 3:49am It uses the latest generation of Leviton’s dimming technology for smart lighting control for a single LED bulb in a hallway or a strand of holiday lights, ensuring LEDs do not glow when off. Thanks. I would get rid of them but I HATE the look of the Lutron ones. I agree that support has been awful for what could be a great product if it worked properly! It uses their clear connect protocol. I would just like a standard on/off switch that works with Homekit and Alexa! I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. The devices showed as disconnected. Also see how they work with Amazon Alexa, Google Assistant, Siri & Apple HomeKit Sometimes will disconnect for 24 hours+ and then you need to do a factory reset holding the up button for 15+ seconds. 1 Like The hub is why it’s reliable. The leviton app just updated and now my devices in smarthub are not refreshing… They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton app. carlsp8877 (Carl Sperling) November 5, 2018, 11:41am #37. I wanted to wait several hours before reporting. As for automation, I am not sure, as I noticed the devices being disconnected and would delete/reinstall before my automation would run. @xshopper @Barrett_Crowe Question to you guys who got logged out within a small amount of time. Use a wi-fi controlled light switch to dim large chandeliers and recessed lights whether incandescent, CFL, or LED. It happened last night, and i didn’t think much of it because it disconnects for a minute or two every now and then. All work perfectly except the leviton wifi. The firmware update process can be ran through a couple of different ways through the Leviton Decora Smart app. Hey @lars looks like I am having to log back into the Leviton app just about every day. "Alexa, chandelier off" Alexa: "ok" - chandelier turns off. Third: The Leviton Smart Switches do not require a hub. I reset my breakers all the time with them. Every couple of days the Leviton devices come up as "Not Responding". For the Lutron devices, do you have to buy their hub? @Lars, Powered by Discourse, best viewed with JavaScript enabled, Control of my Leviton WiFi switches stopped working yesterday. It has not gone 24 hours since ST app update on the 12th I believe it was. On the Leviton app, it says “Accessory Not Reachable”. And obviously isn’t responding on HomeKit. I'm running Unifi AP-Pro access point with a Unifi controller. I have never lost connectivity via the my leviton app at all. Same problem here with their Z-wave line (DZ6HD / DZ15S / DZ1KD). Does anyone have a clear way of getting the Leviton switches in the unresponsive state? Often disconnects randomly and then comes back on its own. @Lars. I'm very satisfied with the engineering (though not the button design) of the Lutron Caséta and will use those instead. Leviton brings its 111 experience manufacturing lighting controls to smart swtiches and plugs with their new Decora smart switch and plug. I just installed a decora smart dimmer to control 4 lights in an atrium. The fix seems to be working. Use the free My Leviton iOS or Android app to add/name devices and to control them individually or as a … But it still has no connection. The only way I found to get them working again was to do a hard reset by turning on and off the breaker in which it does not make any sense. Had the same issues with the 4 leviton switches/dimmers I had in my home. It works well enough for a short time. Can’t get this plug to work with Smart Life. How far apart are the nodes from the hub? It started working correctly and has been for 6 hours now. That seems to reset them for a couple of days. The integration can last for minutes or it can last hours before it goes offline. If you hold it too long and it turns red it will factory reset it. If I ever get a reply, I will let you all know. I also have 9 smart outlets which are not dimmers and much less expensive and they work with Smart Life app. Decora Smart Dimmer Switch. I guess it isn't a unique issue. I've been using my Apple TV as the hub for now. Also… every morning at 5:50am a command via ST turns on several sets of lights. Leviton Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch. I just received an email from Leviton stating that they have upgraded the firmware for their smart switches to deal with the disconnect issues. I have to remove them and totally reinstall them in Homekit. Leviton Switch stopped working. With power to the box turned off, unscrew and remove the wall plate and existing switch. After factory resetting the switch it seems to work fine for a couple of days and then goes AWOL intermittently. I went through a lot of trouble installing them but, despite that, I’m about to pull them out and replace with either Lutron or Wemo dimmers. I am using the Classic App, which may or may not make a difference. If I press the button in the app, it changes to “TURNING ON”, but does not turn on the switch. This is great for your coffee maker to turn that on and off and it also works perfectly say for example a standing fan. They obviously have an issue that they don't care about. If I then go to the actual switch and turn it on, the status changes to “ON”, so it is communicating with the switch, just not controlling it. Keeping my fingers crossed. To echo xshopper, I’ve experienced the same thing. I have actually reached out to them multiple times (I have the same exact issue as OP on the DZ6HD / DZ1KD / DZ15S Zwave). I am having this exact same issue again! Works with Amazon Alexa and Google Assistant, No Hub Required. I'm done with Leviton. I will be sure and email the Leviton reps provided! You can't even add a smart button for Leviton's plug-in dimmers and switches, which is too bad since those devices don't include a physical on-off switch or remote control. 1) find the app & link the accounts (worked flawlessly) 2) use the discover on the website (not via the device, my Alexa devices could not discover it) 3) issue a command to make sure it took. Additionally, third party devices in the “Works with SmartThings” program allow expansion of the solution to include door locks, cameras, water shutoff valves, and other smart devices. Since my original post, the problem has gotten worse. I attributed poor wifi.. especially if the switches are installed in a metal gang box.. since I was already running Hass.io, I replaced the switches with the leviton z-wave versions and have had 0 issues with them ever since. I’ve killed the breaker, removed it from my Home, and took it out of the wall. In the classic app a switch will show “OFF”. THEY SUCK!! Looks like it’s having issues again. I now have it up to about 75% reliability (sometimes it stubbornly refuses to reconnect). Control connected loads and lights from anywhere using Wi-Fi, an internet connection and the free My Leviton app; that is all you need, no hub required. Here's this morning's log: Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 8:01 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (1h 4m connected, 228 KB, last Kitchen-WAP) 8:01 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 6:56 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (26m connected, 93.2 KB, last Kitchen-WAP) 6:56 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 6:30 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (13m connected, 29.1 KB, last Kitchen-WAP) 6:30 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 6:16 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 86.2 KB, last Kitchen-WAP) 6:16 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 5:37 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 94.8 KB, last Kitchen-WAP) 5:36 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 4:56 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 105 KB, last Kitchen-WAP) 4:56 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 4:16 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 123 KB, last Kitchen-WAP) 4:16 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 3:36 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 99.2 KB, last Kitchen-WAP) 3:36 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 2:56 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (44m connected, 234 KB, last Kitchen-WAP) 2:56 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (1d 16h 30m connected, 4.58 MB, last Kitchen-WAP) 2:16 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11. Yesterday there was a firmware update and since then it has become a dumb switch; will not show up in the leviton app at all. Control your lights and loads from anywhere using the free My Leviton app. Any suggestions? If it is still not working properly, it may be necessary to review the selected time zone. Once I delete and re add the wifi devices to ST it has typically been lasting only a few hours. I tried restarting my hub but didn’t help. Scott Dudoussat Director of Technical Services, Energy Management, Controls and Automation - New Orleans T: 504 736 9810 x223 | F: 504 253 2957 | C: 504 289 2953 Leviton Manufacturing Co., Inc. www.leviton.com | sdudoussat@leviton.com, Thomas Morgan Director, Product Management, Energy Management, Controls and Automation – New Orleans T: 800-229-7256 ext 247 | C: 504-265-2398 Leviton Manufacturing Co., Inc. 4330 Michoud Boulevard, New Orleans, LA 70129 www.leviton.com | tmorgan@leviton.com. I have 4 of these installed as well and they all suddenly went unresponsive tonight. They are rated for 1800W and the draw from CFL or LED bulbs is not enough for the switch to work. They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton app. Wow, great info. There are many wireless Leviton solutions to add to your Samsung SmartThings Hub. 2. Yep, there not reliable. I had the same issue yesterday with one of my Smart Dimmers. Set up was done and MYLeviton app downloaded and it started to work. Please let me know if you see further problems. Now, I have some devices that don't respond to a reset. Do any of those on this thread also have these cameras in use? Works with Amazon Alexa and Google Assistant, No Hub Required. The first option is to simply tap on the settings icon in the top left hand corner of the app after opening it, and then by selecting “Update Firmware”. These Leviton Decora switches suck, the support sucks, and that useless pdf document sucks. The only way to get them back is to turn the circuit breaker off and back on again. When I switched the load and line, I see the status light on the switch blinking, but it will still not operate the light. Easily replace your existing single pole or multi-way switch with the new Leviton 15 amp universal led/incandescent decora smart Wi-Fi switch to allow control from anywhere. Resetting the breaker every 2 days is not a great long term solution! Press question mark to learn the rest of the keyboard shortcuts. Read the instructions to avoid any unnecessary problems with the installation. WARNING: If you have a light controlled by 2 (or more) switches you must ALSO purchase and install a Leviton DD00R-DLZ at the second switch. Odd as I have had great performance when I switched over to z wave.. what are you using as your hub? I’m having the exact same issue. 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