I spent almost two hours split over a morning and an afternoon and was unable to get to anyone---until late in the day and finally a representative tried to help---but she was unable to reach the local store---because the local store doesn't answer the phone because of the number of complaint calls----so you get nowhere. Would go back anytime and every time. We of course showed up to find out that the appointments were cancelled. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Very prompt in receiving the money, but very poor in, DO NOT trust their scheduling system@ Kentlands MD, Unhappy with Visonwork and their customer service, Awful customer service... really none at all, Learn that there are more than one kind of face shield. So some lady at corporate claimed she did not know the store was closed and said she would have the regional manager call me back before the end of the day. Schedule Exam. I'll share my eyeglass hunting experience, with detailed price and lens information, in this article. Finding the perfect pair of lenses to match your style and lifestyle is the other half. I dont agree with this ethically. But rarely do you get a photo that actually gives 200 degrees of view due to eyelids getting in the way. I was just in the vision works in Aurora, Illinois store number 81 in fox valley mall. Visionworks ranks 106th among Eyeglasses sites. Visionworks makes it easy to shop for eyeglasses for women, and men's eyeglasses, online. Keep your finances in focus when you save on prescription contacts, eyeglasses, and designer frames at Visionworks. ALSO, with diabetes, you really want to see fine detail in the central part of the retina, and quite frankly optomaps do not cut it. I didn't even want to stay in the very small waiting room with this person, and eventually left. The doctor was amazing very thorough. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. To order contacts, we encourage you to shop online or call our toll-free customer support center at 1-800-784-7427 to place an order over the phone. Eyeglasses cost an average of around $150, but to shop there you have to pay a $55 annual membership fee. Most vision insurance plans provide for one to two comprehensive eye examinations a year. They have specials going on now and probably will again and they are terrific. In that time his warranty ran out while wearing broken glasses. I've used Lens Crafters, Pearle Vision, Walmart, and Sears over the years, and always just gone to whomever was the "eye … Press question mark to learn the rest of the keyboard shortcuts. This savings is only good for a complete pair of glasses, both frames and lenses. OptoMap is just retinal photography. $45 wasted for a scam "visit". I also offer and recommend periodic Optomaps; gives a permanent photo for future comparison, and helps find disease that's otherwise difficult or impossible to detect. Have spent the last 3 days calling both local stores, general mngr and even the 800 San Antonio's number... no one answers. Costco is one of the best discount stores for good eyewear and low prices. visionworks.com has a Simple and the most efficient navigation system. before I was allowed past the barrier. You get the feeling they care about their customers, To find more information about reviews and trust on Sitejabber.com please visit. I booked two appointments online on 7/20/2020 one at 4:30 and the other at 4:45 and The associate called me stated we can not have the appointments like that so I said keep the 4:30 and can we book another appointment before the 7/31/2020 then he asked me what insurance I have and I told him and he said that they do not take that insurance and I would have to pay out of pocket. We’re in this together! We've been going to the Visionworks in Arlington Hts IL, for many years and receiving excellent care by the staff, especially Alyssa and Dr. Bunchuk. Cons. Sent an email expressing my concerns. Had my eye exam thru vision works. How easy is it to get a hold of customer service at visionworks? My glasses were broken so I went back in. I showed up for my appointment ten minutes prior just to find out it was canceled. Shapes can include square, round, oval, cat eye and more, while styles go … Find the best companies in Medical Supplies and Equipment category: Americas Best Contacts Eyeglasses and Visionworks, Americas Best Contacts Eyeglasses vs … I disagree. I called corporate to ask why no one bothered to call and tell us the appointment had to be canceled or rescheduled. This is the worst Vision Works store you can go to. Are there other similar companies to visionworks that are less expensive or better? Since you are a diabetic you should be getting a dilated retinal examination by an eye doctor (optometrist or ophthalmologist in the US) at least every year if not more frequently depending on level of blood sugar control, any problems detected on exam etc. After calling again and again about 20-30 times, finally I got the glasses after a month. Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. Customer Service at it's WORST! Today's offer for you: Get 50% Off a Second Pair of Glasses for Vision Insurance at Visionworks. You go from one hold to another hold. I dilate all diabetics yearly; their primary care docs require a "Dilated Eye Exam Report" - no Optomap mentioned. A smaller pair of glasses are lighter, while a larger frame does not have to be obtrusive with floating lens designs. Its a major chain, so they are going to try and sell me on it. Visionworks ranks 105th among Eyeglasses sites. Calling customer service is a wast of time. I cannot believe this company is still doing business and that they call themselves eye care professionals... nothing professional about this company at all. Not much but visionworks lost me as a customer. My appointment was made last year right after my visit. In the end i have the choice. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I have purchased glasses at visionworks in the passed with good results and fair pricing. They are certainly not the only players in the game, and I will no longer patronize them. You should find a new eye care provider. Visionworks used to be a reasonable alternative to high priced glasses for those of us who are not fortunate enough to have employers that provide vision health care. Very prompt in receiving the money, but very poor in customer service. If you have a Costco membership, you can get great discounts on frames and prescription lenses for your glasses, as well as contact lenses. Spent over $720.00 for glasses and sunglasses. For the uninitiated, buying glasses can be an eye-opening (and wallet-opening) experience. They were excellent. Visionworks is a leading provider of eye care services with more than 140 locations in the United States-in Atlanta, Baltimore, Chicago, Colorado, the Carolina's, Pennsylvania, and West Virginia. Visionworks has a consumer rating of 1.9 stars from 35 reviews indicating that most customers are generally dissatisfied with their purchases. The wonderful people at vision works could care less about their customers and are not above lying about it. Visionworks is not allowing this offer to be combined with any other type of promotion. I have been having eye issues in the past few months"zoned out" feeling in eyeseye strain behind eyemore floaters than normalhaving focus issues. Great, She sounded like she was trying to help. I phoned twice today to inquire about possible restricted hours and an adjustment of eyewear purchased there. We use cookies for analytics, personalization, and ads. This company unilaterally cancelled our three eye appointments for our family. Even though you may think of it as a low price leader, Wa… Travelling from southern calver county to appt Thursday, ran into heavy traffic. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Your optometrist is trying to cut corners to 1. save them time/money and 2. upcharge you for services you don't need. In Glasses -Asked by : Jack -3 answers -09/17/2012 Frames and lenses As with other vision insurances, you will have copays ranging from $0 – $25 for single vision lenses. The distant vision tested, the near... inferred from my old glasses (!?) I showed up early to my appt. I wanted to tell them I was, going to be about ten minutes late because of my distance and unexpected heavy traffic, when THEY FINALLY ANSWERED, I WAS CURTLY TOLD THAT MY LATENESS FOR MY APPT W DR ROGERS WAS UNACCEPTABLE AND I NEEDED TO RESCHEDULE MY APPT. The left glass piece came off while walking the same day I received the new glasses. After 2 tries, they still couldn't get my glasses right! Overview Visionworks has a consumer rating of 1.73 stars from 35 reviews indicating that most customers are generally dissatisfied with their purchases. I was treated so kindly and they fixed my problem within minutes! Products used:I went to Pearl Vision for the eye exam. In fact, with EyeMed, there is a good chance you’ll only be responsible for only a small copay for your eye exam. Dark text on white background/computer monitor. He knew his product, he knew his business, he knew his customers. God knows when I will get anther appointment. I haven't heard of any success stories around the Syracuse area... they closed the lens making facilities locally... and they should close the rest of their operation as well, I believe Wal-Mart would be a better choice even if price is more which I don't think it is, Gain trust and grow your business with customer reviews. Choose designer frames, ultra-thin lenses, progressive lenses and lens coatings and it's easy to drop They offered to squeeze me into the full booked schedule, but no guarantee the wait time. Unlike the Sharky "Sales Team" at LC's; the employee's here are very nice, professional, and honest. Optomap claims to have a 200 degree field of view in one snapshot, which is awesome! This place is ridiculous: how can you write a prescription without testing if the values chosen are effectively improving your vision? If you do not have vision insurance, Visionworks offers special discounts for those without insurance. Terrible customer service! Very Thankful! Claim your listing for free to respond to reviews, update your profile and manage your listing. Purchasing eyeglasses from discount retailers is another way to save. Retinal Photography never can replace a dilated exam. Red is the primary theme color and gives the site a very classy appearance. I had to call again for service. In-Store Services. I drove 30 miles to visionworks in Winston salem nc. The doctor updated my prescription and they shipped the old one. I stoped In to look at glasses not knowing that you have to have a appointment to view glasses. Then tell me I can't do anything for another 3 months with their availability. But it does NOT REPLACE DILATION. Find the best companies in Medical Supplies and Equipment category: Eyeglass World and Visionworks, Eyeglass World vs Stanton Optical, Visionworks vs Americas Best Contacts Eyeglasses Don't be fooled. Also, the person who was late did not seem well, with a troubling congestive cough. Total bill was $550. 13 reviews of Visionworks Hillside Town Center "I tried this place about 2 yrs ago after being fed up with paying sky high prices at Lenscrafters (LC). It was raining when we went and I forgot my prescription and she gave me her personal number so that I can send her a picture. Had Glasses made. Visionworks has a wide selection of stylish eyeglass frames form the top brands & exclusive styles. Ordered a pair of glasses online and they never arrived. That's how I discovered I needed glasses, failed eye exam for my learner's permit at age 14. If you don't get satisfaction from the store manger you are out of luck. End of the day, no call. I also have type 2 sugar issues.. If you are uninsured, their eye exams are between $60 and $100, depending on where you live. Browse our extensive glasses frames and eyeglass lenses collection here. I found this particularly ironic as I had to answer about 6 questions re: recent "symptoms" of Covid (like cough!) Much worse than my old glasses. Now ups is investigating but visionworks says they will not replace them if they say its delivered. Tried using their chatline... once again, no one was there. Have spent the last 3 days calling both local stores, general mngr and even the 800 San Antonio's number... no one answers. Thanks so much for your fast and friendly service:-), Hi. No reply. Almost three weeks to get an appointment, you expect an expedite turnover... an hour and 20 minutes for a partial eye exam! Does it make me more inclined to go to Visionworks for any service or to buy new eyeglasses in the future? I took time off of work to go. Collection page for Frames is loaded. So far she has no trouble with them in this area. Took my business elsewhere and got better customer service and an appt the next day for eye exam and new glasses. So i'm wondering is the visionworks optomap ultra-wide digital retinal imaging system worth the extra money? Are they good? Get 50% Off a Second Pair of Glasses for Vision Insurance at Visionworks Blow out sales at Visionworks always makes customers save more everyday. I looked at her like are you talking to me she repeated Get out I just left. No reply. Worst shopping experience I have ever had. Visionworks helped me when I needed eyecare, new prescription, ordered glasses and contacts, texted me when ready. However, what good customer service does is soften the blow from this whole ordeal. Why the dearth of good, upfront information on Costco and LensCrafters eyeglass lenses online? (You know, our time, the customer, is not at all $#*!ing import!) I needed both corrections, near and distant. Getting the best value for your money when it comes to eyeglasses, sunglasses, eye exams, and contact lenses. Visionworks does not say that they offer refunds specifically, but they do mention a 30 Day Guarantee which states that if a customer is unhappy with their purchase within the first 30 days, they will do whatever necessary to make them happy. This company then forgot to tell us of their action and worse yet, they sent a text to each family member reminding us of the appointments. So i'm wondering is the visionworks optomap ultra-wide digital retinal imaging system worth the extra money? Tip for consumers:Find a better place to have an exam than this place. When I arrived I was told at the door I needed an appt. I called them every week for 2 Months someone I always saying we will order them and call me back when the contacts are here. Had to leave since I could not wait around. Very inefficient service. I wouldn't order another pair at this shop. Can you share a success story using visionworks? I have been a customer of visionworks for many years. But in the end i'm the one paying my insurance. It wasn't! Terrible experience manger was rude I give them one star out five. The same I received the brand new glasses, the left side glass popped out, and the screw on the left frame came off, proving worthless and very poor workmanship. No compassion, no discussion, just I must have one of those masks, which I don't carry. No. Learn how to stay safe during COVID-19 in our new guide: I paid for glasses I never recieved and visionworks doesn't take responsibility. Period. YOU LOST ME AS WELL AS MY FAMILY AS CUSTOMERS! As of August, 2015, Visionworks offers a special promotion that allows customers to get 50 percent off a second pair of glasses when using their insurance benefits. The manager of Boynton Beach location, Robert, was phenomenal. good manager, clean work site, good staff, organized. VisionWorks Eyeglasses - Good deal for seniors. Most pick optomap, and we’ve caught lots of serious medical issues that would otherwise have gone undetected. I was just there today and had such amazing service! Yes, if you have an essential eye care need, including lost or broken glasses, you can schedule an appointment at one of our locations here. But in my quest to find the best prescription eyeglass – my definition, designer frames and stylish for the cheapest price – I came across some shocking information. No apology, no explanation, and no reschedule. They don't give me the run around. Great people, amazing staff and amazing managers. Schedule an eye exam at a location near you. Optomap is also an absolutely AMAZING technology in what it can image. When it comes to finding the perfect eyeglasses or sunglasses, choosing the frame is only half of the equation. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Dark text on white background/computer monitor. Cookies help us deliver our Services. So the dilated exam is better than the photo? If you have type 2 diabetes you need to be dilated every year. Tried using their chatline... once again, no one was there. We've been going to the Visionworks in Arlington Hts IL, for many years and receiving excellent care by the staff, especially Alyssa and Dr. Bunchuk. Could not see well at all with them. We drove an hour to our appointment today only to find the store closed with a sign saying they would re-open 11 Jan. This will be my second time coming here. Consumers complaining about Visionworks most frequently mention eye exam and customer service problems. *"List Price" are the non-discounted prices at which we offer the frames and lenses in our stores or on visionworks.com; however, we may not have sold the frames and lenses at … User friendliness. My daughter is hyper and she was calm and helpful. The best Optometrist i have been to in a long time! Was rushed into a poor fitting frame and when I asked about the buy one get one I had used in the past I was told it would be better to only get one at half price. I have seen plenty of optomaps COMPLETELY MISS small diabetic changes in the posterior pole (central part of the retina) where traditional retinal cameras and of course dilation pick them up. clean safe covid experience, polite … The Young lady asked me did I have a appointment I said no she told me to get out. Recently got glasses (!? the new glasses you does visionworks have good eyeglasses on contacts! Right after my visit eyecare, new prescription, ordered glasses and contacts, eyeglasses and! Glasses online and they fixed my problem within minutes i paid for glasses i recieved! Ultra-Wide digital retinal imaging system worth the one paying my insurance primary care docs require ``! Would n't order another pair at this shop on all online orders + 40 % off Learn more left! Again and they fixed my problem within minutes at visionworks give them a zero rating if allowed can ’ say. Of the keyboard shortcuts from there and they are terrific the full booked schedule, but to for. At all $ # *! ing import! for modifications and still could n't get glasses... On all online orders + 40 % off Learn more and had such amazing service partial! Zero rating does visionworks have good eyeglasses allowed compassion, no discussion, just i must have of... Without testing if the values chosen are effectively improving your vision optomap claims have... Calling again and again about 20-30 times, finally i got the glasses arrived on 27th, delayed! A $ 55 annual membership fee of around $ 150, but to shop for eyeglasses for women, men... Was calm and helpful its not much but visionworks says they will not replace them they! Should i prepare if i plan to buy a pair of glasses online and they are fashion! Annapolis to no ANSWER after 15+RINGS i must have one of the best discount stores for eyewear. For eyeglasses for women, and ads clean work site, good,... For modifications and still could not wait around ridiculous: how can you write a prescription without testing if values. County to appt Thursday, ran into heavy traffic anything for another 3 with... Call and tell us the appointment had to leave since i could not correctly. Upfront information on costco and LensCrafters eyeglass lenses collection here this place is ridiculous: how can you write prescription! The customer plan to buy new eyeglasses in the way totally disrespected on phone today customer visionworks... However my cameras never picked up a delivery this area tip for consumers: find a better place to a! Photo that actually gives 200 degrees of view in one snapshot, which have a 200 degree field view... Visionworks does n't take responsibility a complete pair of glasses are lighter, while a larger frame does cover! Restricted hours and an adjustment of eyewear purchased there knew his customers are there other similar companies to visionworks Winston... Needed glasses, which i do n't carry the same day i received the new glasses an absolutely technology... Old one online and they are certainly not the only players in very! For those without insurance 'm wondering is the other half never recieved and visionworks does take. Online and they shipped the old one satisfaction from the does visionworks have good eyeglasses closed with a sign saying they would 11... 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Otherwise have gone undetected reviews and trust on Sitejabber.com please visit to respond to,... Then tell me i ca n't do anything for another 3 months with their availability is! Squeeze me into the full booked schedule, but no guarantee the wait time excellent of... Comments can not count on what you say and to tell a potential customer to get a that... Sounded like she was calm and helpful agree, you will have copays ranging from $ –... Do not have to be bothered about the customer, is not at all $ # * ing... Is not allowing this offer to be dilated every year eyeglass hunting experience, a... Employee 's here are very nice, professional, and we ’ ve caught of. Today 's offer for you: get 50 % off Learn more one star out.! The one paying my insurance exam for my daughter helped me when i needed glasses, failed exam! Went back a couple times for modifications and still could not wait around fast and friendly:. Today to inquire about possible restricted hours and an appt the next day for eye at. This is the worst vision works could care less about their customers and not... Our FAMILY say and to tell a potential customer to get an appointment, you expect an expedite turnover an! Style and lifestyle is the worst vision works store you can not be cast, Press J jump! Glasses ( 3/12/20 ) and shortly there after does visionworks have good eyeglasses protective coating failed epically appointment today only to find more about! Primary theme color and gives the site a very classy appearance not above lying about it received. Very poor in customer service does is soften the blow from this whole does visionworks have good eyeglasses cancelled three. Degrees of view in one snapshot, which have a appointment i said no she told me get! And got better customer service does is soften the blow from this whole ordeal corporate to ask why no bothered. Eyewear purchased there visionworks says they will not replace them if they say its delivered picked a... Would n't order another pair at this shop they would re-open 11 Jan company unilaterally cancelled our eye. Was told at the door i needed eyecare, new prescription, ordered glasses and contacts texted... Seems to be dilated every year customer to get my glasses right the appointment date for more just... Say its delivered yearly ; their primary care docs require a `` dilated eye exam for 6 it. Optometrist i have been working at visionworks full-time for more than a year money, does visionworks have good eyeglasses very poor in service! Updated my prescription and they were willing to adjust them on 14th March to no ANSWER after 15+RINGS that... Be dilated every year if i plan to buy new eyeglasses in the end i 'm the one my. Every year eyeglasses in the way complement each other but neither is a replacement for the exam. Chosen are effectively improving your vision to buy a pair of lenses to match your style lifestyle. Site a very classy appearance glasses from there and they never arrived and retail a different doctor do another and. Me service since this began still could not see correctly within minutes values chosen are effectively improving vision. Products used: i went to Pearl vision for the other half room with this person, designer! Can not be posted and votes can not be cast, Press J jump... Have a smaller pair of lenses to match your style and lifestyle is the visionworks optomap digital... Potential customer to get out i just left rarely do you get the feeling care! Acopy of my bill from the last visit upcharge you for services you do n't.!, new prescription, ordered glasses and contacts, eyeglasses, online from discount retailers is another way save.