If you choose this option, just be sure not to cram too much into the envelopes, like a large pair of jeans or a coat. If a seller's defect rate falls below this threshold or they receive too many defects in a designated period from different buyers (five for Above Standard level and four for Top Sellers), their overall seller status is subject to being lowered, resulting in partial or complete selling restrictions. Find out more about reimbursement. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. In most circumstances you can return it even if the seller's returns policy says they don't accept returns. Their ratings are given on a scale of one to five and are based on four factors: item description, communication, shipping time, and shipping and handling charges. Changing the account to business worked out for me, We do have to realise there is no option such as no returns to keep up and be competetive in this time of e-trade, No returns option box when listing tonight. Accepting a return, in that case, depends on the seller's stated return policy. Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. Give the box a good shake to ensure it's secure—if you hear movement or rattling, you need to additional packing materials. Up to 60 days after a transaction is completed, buyers can rate their experience. Check the status of your return or missing item request. Packaging an item for shipping is the most pivotal part of the process. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Is an eBay Restocking Fee Good or Bad for Business? Review the sales order to make sure the right item is being shipped. I have this issues too. The law assumes the average consumer WILL NOT be aware of this and therefore no returns or no refunds are both terms that are banned. If the measurements are missing or inaccurate, the likelihood of a return increases. Ensure that there are two-inches of clearance on all sides of the item in a box. If you're selling used merchandise, pay even closer attention to make sure everything is in good shape. eBay plays no part in reporting income and filing taxes, nor do they provide any advice on taxes. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. Even if the buyer glosses over everything else, their expectations will hopefully be set by reading the title. For example, sellers can state whether the buyer or seller pays return shipping on a buyer's remorse return. Suzanne A. From 13 July, registered businesses joining eBay UK won’t pay any listing or final value fees on the first 100 items they list or sell each month, respectively. Finally, print out a copy of the sales order to include in the package, along with a checklist (if applicable). I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me they side on the buyers most of the time. If you're a seller, the first place to start is examining everything. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. Receiving a negative mark of that sort reflects poorly on the seller, and it can create something of a domino effect from there. (A defect is also generated if PayPal intervenes and seller is at fault, or if a seller cancels a transaction due to an item being out of stock.). Preventing returns is about more than protecting the seller rating and feedback score. Some sellers refuse to accept returns from buyers, which is, frankly, silly. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. Consult the parts checklist if one was created to make sure all the pieces are there. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. 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